Ticketing 2026

You can collect your pass or ticket from the festival ticket offices (La Scène, Centre des Congrès Bernard Taillefer or Salle des Festivals) from 14 December onwards, in exchange for the voucher obtained through the Pass Culture website. Opening hours for each venue will be announced at the end of November, alongside the screening schedule. Online bookings are not available with a Pass Culture.

• Passes will be available for advance purchase on the festival website from 4 November.
• Individual tickets (excluding reserved screenings) will also be available for advance purchase on the festival website from 4 November.
• Individual tickets for reserved screenings will go on sale on the festival website at the end of November, when the screening schedule is announced.
• You can also visit our on-site ticket offices from 11 December. Details of locations and opening hours are available above on this page.

Yes. Simply increase the quantity in your basket.

Once purchased, you can transfer each pass to its user via the “My Tickets” section of your ticketing account. A step-by-step guide is available HERE to help you.

If the Pass you wish to buy displays “This Pass will be available from…”, sales have not yet opened. Please come back on the date indicated.

• Make sure you have ticked the box to accept the terms and conditions.
• Check that all fields marked with an asterisk have been completed.

• Wait 15 minutes.
• Check your spam folder.
• Check the email address used to purchase your pass in the “Contact Details” section of your ticketing account.
• If you still haven't received it, please contact our ticket office by email: billetterie@lesarcsff.com.

• Check the email address displayed in your account menu. Your Pass is linked to the account registered with the email address used at the time of purchase.
• Have several email addresses? Log out and try signing in with another one.
• If you transferred your Pass, it will now be in the recipient's account.
• If you still can't find your Pass, please contact our ticket office at billetterie@lesarcsff.com, providing the 6-character Pass reference number if available.

You can check your selected collection method in the “My Tickets” section of your ticketing account. It is displayed on your Pass.

 Please contact our ticket office at billetterie@lesarcsff.com providing the 6-character Pass reference number if available.

• Physical Passes ordered before 2 December will be available for collection from 5 to 10 December 2026 at La Droguerie des Créateurs (201 Grande Rue, Bourg-Saint-Maurice), during opening hours (Monday to Saturday, 10 am–7:30 pm).
• From 12 December onwards, Passes will be available at the collection point selected when purchasing (Cinéma La Scène, Centre des Congrès Bernard Taillefer or Salle des Festivals). See the opening hours for each venue at the top of this page.

Pass holders are welcome to attend the Opening and Closing Ceremonies, subject to availability. We strongly recommend booking your seat in advance.

• Cinéma Le Cœur d'Or - Rue Saint-Jean, 73700 Bourg-Saint-Maurice
• La Scène - Avenue Maréchal Leclerc - 73700 Bourg-Saint-Maurice
• Centre des Congrès Bernard Taillefer (Arc 1800) - Le Charvet, 73700 Bourg-Saint-Maurice
• Salle des Festivals - Les Arcs 2000

Industry events are reserved for accredited industry professionals.

You can either purchase an “open” ticket (no priority access, valid for any screening, subject to availability) or a “reserved” ticket for a specific screening to guarantee your seat. We recommend booking a reserved ticket for screenings available for advance booking.

• No, there is no need to print your ticket. You can simply show it on your smartphone at the entrance. We recommend saving it to your phone to avoid any internet connection issues.
• Please make sure your Pass barcode is clearly visible when your ticket is checked at the venue (avoid blurry photos or cracked phone screens).

• For individual tickets: Log in to your ticketing account and download or print your ticket from the “My Tickets” section.
• For Pass holders: Your ticket is included in your Pass. Simply show your Pass at the entrance for our team to scan.

• For individual tickets: You can transfer your ticket to someone else free of charge. Reselling tickets or passes is strictly prohibited. You can also cancel your booking at any time through your customer account (see the step-by-step guide here).
• For bookings made with a Pass: Reserved seats cannot be transferred. You can still cancel your booking through your customer account (see the step-by-step guide here).

• Passes cannot be exchanged or refunded.
• Tickets are non-refundable.
• A full refund (excluding postage costs, if the Pass was mailed before the event) is only possible if the Pass holder is unable to attend the festival for medical reasons.
• For more information, please refer to the 2026 General Terms and Conditions of Sale.

You can download your invoice via the link sent by email after your purchase, or from the “My Tickets” section of your ticketing account once it has been created.

• At festival ticket offices, you can pay by credit or debit card, cheque or cash.
• Online purchases can only be paid for by credit or debit card.

• Only screenings after 5 pm at the Centre Bernard Taillefer and La Scène can be booked in advance.
• If a screening is no longer available online, check back regularly, as availability may change.
• You can still attend screenings without a reservation, subject to availability. Simply join the queue at the entrance of each venue with your accreditation or non-reserved ticket.

The priority queue is reserved for accredited industry professionals, Pass Club holders and ticket holders with a reservation for the relevant screenings.

Reserved rows are marked with “Reserved” signs on the seats. Only Pass Club holders are entitled to sit in some of these rows. Our staff will be on hand in the screening rooms to direct you to the available seats.

Your seat is guaranteed until 10 minutes before the screening starts. After that, your reservation is no longer guaranteed. Tickets cannot be changed or refunded.

• An invitation to a screening without an advance reservation does not guarantee a seat. If the screening is full when you arrive, you will not be able to enter the venue.
• Invitations do not grant access to the priority queue.

All screening venues are wheelchair accessible, except for the Salle des Festivals in Arc 2000.

Log in to your online ticketing account using the email address provided when purchasing your Pass or ticket, then click on “Audience Award” in the left-hand menu.

• The digital programme will be available on the festival website from the end of November.
• The printed programme will be available at all festival venues during the event.

• A free shuttle service runs regularly between festival venues. Journeys between locations take approximately 5 to 20 minutes.
• Public transport between Bourg-Saint-Maurice and Les Arcs does not run in the evening after the last screening. However, screenings are scheduled at all venues to minimise travel and give festivalgoers the chance to discover great films! A free late-night shuttle runs from the Centre Bernard Taillefer (Arc 1800) to Bourg-Saint-Maurice after the last screening.

You may take photos during the film introductions and Q&A sessions before and after the screening, but photography is strictly prohibited during the film.

Please contact our ticket office by email at billetterie@lesarcsff.com or by phone on +33 (0)1 82 28 50 10 (phone support available Mondays and Thursdays, 10 am–1 pm and 2 pm–6 pm).